Browse the staff trainings from 2020 with this playlist.
Topics included in this playlist:
Zoom: PowerPoint here
Google Hangouts: PowerPoint here
WFC Intranet
Skype: PowerPoint here
Microsoft Teams
WaitWhile Appointments
Virtual Signatures (pre-DocuSign)
Intermediate M-Files
Staying in Contact with Case Managed Customers: PowerPoint here
Documenting Contact with Customers: PowerPoint here
DocuSign (several additional topics)
Google Voice
Working from Home
Partner4Work Exits in the Alliance Database
Serving Limited English Proficient Customers: PowerPoint here
Performance Measures: PowerPoint here
TAA & DW Programs: PowerPoint here
Basic Outlook: Training outline here
The Customer Service Grid: PowerPoint here
Imagine Academy: PowerPoint here
MiTel Phone System
CareerOneStop
Concurrent Basic Ed & Occupational Training: PowerPoint here